Getting a Refund
Our No-Hassle, 100% Satisfaction-Guaranteed Refund Policy
We want you to be 100% satisfied with your purchase, and we're dedicated to your nasal and sinus success. But, the internet being what it is (let's just call it the wild west for people who try to get things for free), we do need guidelines for returns. Here they are:
- If you are not 100% satisfied with the results of using Snoot! Cleanser and you have used it as intended and directed, we will refund your money. This guarantee expires 30 days after your purchase date.
- Please notify our Customer Support team and request a refund. They'll want to know why you were unsatisfied with Snoot!, so please include that information in your request. Please read the rest of these instructions and then click here and contact us by email, phone, or mail.
- Our satisfaction-based guarantee applies only to domestic (US) online sales through our website(s) (or a channel partner (like Amazon)) for first-time customers, for the purchase of a single product (single or double kit). We reserve the right to require you to return the product to us prior to our issuing a refund. Generally we don't ask for this.
- Please do not send a product back to us without first getting instructions and approval from our Customer Support team — things can get crazy when we get boxes unexpectedly!
- We'll process your refund request once we have confirmed your order and you reasons for requesting a refund. Please be aware that refund processing can take up to 10 days or more, depending on your credit card provider; this is not under our control.
- In the (equally) rare case that we shipped Snoot! Cleanser to you and it arrived broken, empty or damaged in some way, we'll replace it for you. The procedure for that is in the section below.
What if Snoot! is defective or arrived damaged? Can I return the product?
If your product was damaged in shipment or defective in some way, please accept our apologies. We work very hard to make sure that you get a perfect product every time and that it arrives in good condition. We’ll replace it, of course. Here’s what to do:
- Please notify our Customer Support team to arrange a replacement and the return of the damaged product. They'll want to know what is wrong with the product or packaging, so please include that in your description. Please read the rest of these instructions and then click here and contact us by email, phone, or mail.
- We'll ship you a replacement product right away. We may ask that you return the damaged package or defective product as well.
- If you want your money back for this kind of problem, then you must return the product first and we will issue a refund once we receive it. Refund claims for product damage/failure must be filed within 30 days of purchase. Please be aware that refund processing can take up to 10 days or more, depending on your credit card provider; this is not under our control.
- Please do not send a product back to us without first getting instructions and approval from our Customer Support team — things can get crazy when we get boxes unexpectedly! Click here and contact us by email, phone, or mail.