On April 2, 2013 we reformulated Snoot! Nasal Cleanser to be slightly milder. If you purchased Snoot! prior to that date, you probably have purchased what we now call the "Original Formula", which is the pretty much the same formula that we used when Snoot! was named"Sinox".
Many people prefer our "original" formula. It is stronger than our current Snoot! Cleanser formula by about 33% but may irritate sensitive noses. If you feel that you would like Snoot! with more "kick", then this may be the best choice for you.
We will replace broken or damaged product of course, but this product is irritating to a small portion of the people who try it (less than 5%) and we no longer warrant it for 100% satisfaction.